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Not a very good record. I had it about 2 or 3 months when it stopped heating. I think "One Star" is too much for 3 months of work. This was great while it lasted. It just didn't last very long.
Had we realized that it did not fully detach from the base, we would not have bought it. It is fully attached to the cord, making it unwieldy to pick up and pour in a small space. We bought this to use in our bedroom because it was small and slender and attractive. We expected it to lift off the base as our large one does.
So crappy product and no customer service when there is a problem. I opened this kettle and the button did not work. I called Bodum and they told me to return it.
The functionality works perfectly - shuts off every time, boils very quickly, and endlessly reliable. But almost 6 years later, it's chugging along every day, and it's now being used 3-4 times a day, by my roommates as well. So probably not the kettle of choice for a large family or household. Moreover, nothing that could not be removed with some sort of descaler, I would expect.
I have to add this review, just to address the concerns of longevity which I read about in some of the other reviews. Fantastic buy. But for an office, college dorm room, or any other such scenario, this is a fantastic fit. I purchased this kettle in August 2003, and I have used it *at least* once a day since then for my daily fix of tea.
As the name of the product indicates, it *is* a mini-kettle - I find that the 'Max' level marker corresponds to about 3 mugs of tea or coffee. A no-brainer. I must say, for a $30 little plastic kettle, I could never have expected this kind of performance. One other reviewer is right, there are some rust spots on the heating element, but I think that is to be expected on any metal heating element.
Have had no trouble with it in 6 months+.(Note): I use this about 2-3 times a week. I have nothing but praise for this mighty little electric kettle. Boil water super fast, and has a very small footprint.
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